At a recently held business women’s networking event that was held at Hirsch’s Centurion branch, The ‘Margaret Hirsch Women in Business Achiever Award’ finalist was announced as Martie Kruger the owner of Martie’s Salon. Martie is also an Annique Distributor, and has won four overseas trips as a result of her successful selling. She received a certificate and a R500,00 Hirsch’s voucher and is goes forward to the finals of the competition – the winner will be announced in February 2016.
The Guest Speaker at the event was Sarah Bauling, professional speaker, MC and author of the newly released book “Loyal Raving Fans”.
With 19 years of experience in sales and customer care she has ‘walked the talk’ in terms of understanding what makes customers tick. Her message was titled ‘The Magic of Customer Service’ and she explained how applying the basics in your business can turn potential customers into ‘loyal, raving fans’ who ultimately make you and your business more profitable.
Sarah shared the 3 ‘M’s’ in business:
Mindful – being aware of why a customer would do business with you; what their expectations are as well as what their fear might be in dealing with you.
Manners – the importance of Thank You and Please – making your customers feel valuable.
Maximise – ensure that your customers know why they should be dealing with you and that they understand all the benefits you can offer. This in turn will result in referrals.
Afterwards there was ample time to network with likeminded business women and make new connections.